Frequently Asked Questions

Everything you need to know about our hemp-powered beauty products.

Are your products legal to ship across the United States?

Yes. All Hempz products are formulated with 100% pure hemp seed oil, which is THC-free and contains no psychoactive properties, making them safe and legal for nationwide shipping.

What is your return policy for opened beauty products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund, even if it has been opened.

Do Hempz products contain parabens or sulfates?

No. We pride ourselves on clean beauty standards. All of our lotions, body washes, and hair care products are paraben-free, gluten-free, and 100% vegan.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.

Can I use your products if I have sensitive skin?

Absolutely. Hemp seed oil is known for its soothing properties. We also offer a specific 'Sensitive Skin' collection that is fragrance-free and dermatologist-tested.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.