Returns & Exchanges

At Hempz, we want you to be completely satisfied with your herbal beauty products. If you are not happy with your purchase, you can return any item within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your unused or gently used products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy until your refund is processed.